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Support FAQ

why to create a new account?
How Do I Remove The Newsletter Subscription?
I’m Having Trouble Logging Into My Account, What Can I Do?
How Do I Change My Account Information?
How to pay?
How to trace my order?
I haven’t received my package 20 workdays after shipment.
Why isn’t the tracking information for my order available online?
How do I return an item?
My Products Have Stopped Working Correctly
I received an incorrect item.
An item was damaged during shipping.
Item is not as described.
What’s the ALLINBEST product warranty?
How can I contact you.
I am a re-seller,I need dorpping shipping.

My problem is not in the list above, please contact us.

 

why to create a new account?

If you are a new member, you can create a new account on our website. Just click the button of "My Account", on the top side of our Home Page.

Registering only takes seconds and is free, after which you will have your own brand-new shoppping cart to fill with whatever you want! All you need to get started is a valid e-mail address. Start buying online and grab a bargain today!
if u have PayPal account, even do not require a registered account. You can buy through the PayPal express payment directly .

How Do I Remove The Newsletter Subscription?

After a long time, if you do not want to receive our newsletter, you can easily unsubscribe.
At the bottom of every email is an unsubscribe link, click the link and then enter your email address then you will no longer receive our newsletter.
If you decide to join the newsletter again there is a subscribe to newsletter section on our homepage.

I’m Having Trouble Logging Into My Account, What Can I Do?

Try reset your password on the login page then, if that does not work, email to sale@allinbest.com.

How Do I Change My Account Information?

You can edit all your account information in Account Settings
You can edit your saved addresses in Address Book

How to pay?

Allinbest.com accepts PayPal, Credit Card by PayPal, Western Union as secure payment methods.

How to trace my order?

DHL: http://www.dhl.com/en.html
EMS: http://www.ems.com.cn
TNT: http://www.tnt.com
FeDex: http://www.fedex.com
UPS: http://www.ups.com.cn
ALL IN ONE Tracking Link: http://www.17track.net/en/
CK1:http://www.ec-firstclass.org (CK1)

I haven’t received my package 20 workdays after shipment.

Most likely your package is delayed due to an unforeseen situation. Please wait a 5-10 working days more. If the package still doesn’t arrive then
please contact our Customer Service via email to sale@allinbest.com.or click here to contact us

We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open a dispute, we will issue full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days.

Why isn’t the tracking information for my order available online?

For registered airmail, the tracking information takes 5-7 working days from the time of shipment to update online. Please try to track your order after 7 business days to get your package status.
For express shipping, the tracking information is available within 1-3 working days after the package has been shipped out.
If the tracking information is not available within these time frames, please ask our customer service for help via email to sale@allinbest.com.oe click here to contact us

How do I return an item?

Please contact our customer service via email to sale@allinbest.com to help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out. We will arrange reshipment or refund after receiving your returned items.

My Products Have Stopped Working Correctly

If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to sale@allinbest.com. If it is outside of warranty, we may still be able to offer repairs or replacement parts, but it will have associated costs.

I received an incorrect item.

1. Please contact us by telling the order number and the details you received.
2. Our Customer Service team will respond to you within 24 hours.
3. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
4. Once we receive the incorrect item, we will begin processing the correct item for you.

An item was damaged during shipping.

If your item was damaged during shipping, the product can not be used at all, you are eligible for a full refund of the damaged product. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.

Item is not as described.

If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us.

What’s the ALLINBEST product warranty?

1. 12 months Manufacturer`s Warranty for defective items.
2. Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect

How can I contact you.

This is an express channel offering support service.
Available time: Monday-Friday: 9AM to 6PM (HKT/GMT+8)
You can submit your request in an easy form. Upon your correct submission, your problem will be solved in the shortest time.
Also, you can open a case (See the orange button right) to contact us any time.or click here to contact us

Our address:
304Room 7# buliding jiangcheng Garden
Development Zone; jianhu jiangsu 224700 China
Tel:086-0515-86251866
Email Address:sale@allinbest.com

I am a re-seller,I need dorpping shipping.

Pls leave message when you buy.

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