Warranty Support FAQ
How do I return an item?
Please contact our customer service via email to firstname.lastname@example.org to help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out. We will arrange reshipment or refund after receiving your returned items.
My Products Have Stopped Working Correctly
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to email@example.com. If it is outside of warranty, we may still be able to offer repairs or replacement parts, but it will have associated costs.
I received an incorrect item.
1. Please contact us by telling the order number and the details you received.
2. Our Customer Service team will respond to you within 24 hours.
3. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
4. Once we receive the incorrect item, we will begin processing the correct item for you.
An item was damaged during shipping.
If your item was damaged during shipping, the product can not be used at all, you are eligible for a full refund of the damaged product. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.
Item is not as described.
If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us.