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Product Warranty Support

What’s the ALLINBEST product warranty?

Yes, everything you buy from ALLINBEST has a guarantee of quality and will exactly match the description on the website.
Factories that supply ALLINBEST are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. 
We double-check the contents of all orders carefully before dispatch to our customers.
You can be confident about ordering from ALLINBEST just as much as any western retailer.

All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.

1. 12 months Manufacturer`s Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics). All products (except special stated in the product listing ) warranty period is 12 months Manufacturer`s Warranty. 
2. Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.  

Does ALLINBEST check the products before shipping them to me?

Yes, for sure. We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.

What should I do if my items arrived damaged?

Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
    If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
    If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
    Next, contact ALLINBEST immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate ALLINBEST, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to ALLINBEST in order for us to send out a new piece. 

What should I do if my products go broken after a period of use?

If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period(If it is not stated in the product listing, contact us via email to sale@allinbest.com).
In this case, please kindly provide us with proof as below:
  The photos of original ALLINBEST package with front and back sides
  The photos or video of the defective item(s)
  The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you repair service or send a replacement as soon as the problem is confirmed.

Sometimes you may need to ship the defective item back to us for repair service or a new replacement. Customer should cover the return shipping fee, and ALLINBEST is responsible for the shipping costs of arranging reshipment by air mail.

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